Terms and Conditions of Online Purchases at Hoco.al

By placing an order and making purchases electronically through the website www.hoco.al, you fully accept all General Terms and Conditions without reservation. These Terms and Conditions apply to all sales made through the Hoco.al website, whether the products are delivered to the address specified by the Customer or collected from a sales point.

In the event of any changes to the General Terms and Conditions, the respective updates will be published on this website. Any modifications will not have retroactive effect. Special products or promotional offers with additional terms will be published alongside their availability on www.hoco.al.

Hoco.al is not responsible if, during website navigation, any unwanted or unverified materials are downloaded by the Customer. Additionally, Hoco.al is not liable for issues arising due to the absence of antivirus software, firewall protection, or an outdated browser on the visitor’s device while accessing the Hoco.al website. The Customer is responsible for using appropriate devices and software to protect against external threats when making purchases online.

Online Purchase/Order Procedure

Registration is the first step required for Customers who wish to make a purchase on this website. During registration, the Customer must provide their full name, email address, and password. The Customer is required to provide accurate and truthful information for identification purposes. The password is personal and must be kept confidential and not shared with third parties.

The Customer places an order through the process described on the website and confirms the detailed order summary, which includes information about the selected product and its price.

Hoco.al is not responsible if a third party, with or without the Customer’s knowledge, places an order using the Customer’s account credentials.

Products and Pricing

By visiting www.hoco.al, you as a customer will be informed about the key features of the products listed on this website. All product descriptions, specifications, and pricing details are provided in a detailed manner.

Hoco.al does not guarantee the availability of every product displayed on the website. Product availability corresponds to stock levels. In the event of a product being out of stock, Hoco.al will promptly notify the Customer using the contact details provided during the purchase.

The listed product prices do not include shipping costs, which are the responsibility of the Customer who chooses home delivery.

Payment Methods

The Customer can make payments using:

  • Cash on delivery upon receiving the order.

If Hoco.al is unable to fulfill part of an order due to reasons beyond its control, the amount corresponding to the unavailable products and their shipping costs will be deducted from the total payment, and the Customer will be informed accordingly.

Product Delivery

Products will be delivered within 3 days from the day after the order confirmation by Hoco.al. In case of delays or unavailability, the Customer will be notified of any changes to the delivery timeframe and can choose to accept or cancel the order.

Upon delivery, the Customer or an authorized representative must verify their identity and confirm receipt of the order. If any product is found to be damaged during transport, the Customer must report it immediately and describe the damage to request a replacement.

By signing the delivery receipt without any complaints, the Customer acknowledges that the products were received in good condition.

Data Protection

Hoco.al respects its customers’ privacy and processes personal data in compliance with applicable privacy laws. Information collected during online purchases is used solely for order processing and will not be shared with third parties without the Customer’s consent.

By making a purchase on Hoco.al, you acknowledge and agree to all the above terms and conditions.

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